Users who have motherboards with onboard audio (often with VIA, Realtek, or C-Mediachipsets) may have issues with their audio or AC'97 errors in Device Manager. Often this is caused because the operating system was reinstalled and the motherboard chipset drivers were not installed. To resolve this issue, review the troubleshooting sections below.
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Let Windows re-detect drivers
If you have not recently reinstalled Microsoft Windows, your audio drivers are corrupt. Open Device Manager and remove all devices under Sound, video and game controllers and any Other devices. Once removed, reboot the computer and let Microsoft Windows re-detect the audio drivers.
X Series External Multi-Channel USB DAC and Amp Sound Card “X” for Movies and Music with Cross-platform Connectivity — Elevate your home entertainment experience with multi-channel surround sound and our critically-acclaimed proprietary Super X-Fi technology in an external USB plug-and-play format that works with PC, Mac, and even gaming consoles like PlayStation 4, and Nintendo Switch. At the 'Realtek High Definition Audio Ver. 126.96.36.19964' screen, click 'Next'. At the 'License Agreement' dialog, read the agreement, then, if you agree, click 'I Agree' to continue with the installation. Right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver, then select Search automatically for updated driver software. Follow the instructions to complete the update. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions.
This package contains the Realtek High Definition Audio driver. Audio driver is the software that helps your operating system to communicate with audio devices such as sound cards and speakers. This update enhances the driver compatibility with Windows 10 Creators Update. Latest downloads from Intel in Sound Card. Wistron Intel SST OED Audio Driver 10.29.0.4548 for Windows 10 Vibranium Update 64-bit 332 downloads.
Motherboard chipset drivers
Reinstalling the motherboard chipset drivers resolve this issue. If your computer came with a motherboard CD, install the chipset drivers from the CD and the sound drivers if also available.
If you do not have a motherboard CD, obtain the motherboard chipset drivers from the motherboard manufacturer.Tip
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If your computer has no disc drive, you'll need to download the drivers from the manufacturers website.
Sound card drivers
If, after installing the motherboard chipset drivers, you continue to have issues, install the sound drivers. We suggest downloading the sound drivers from the computer manufacturer or motherboard manufacturer website.
For a list of motherboard manufacturers and their drivers, see our motherboard chipset drivers index.
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Check the sound card
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- See our sound card definition for further information and related links.